Patient Information — Geez Hospital
Find essential information for your visit, including admission, discharge, rights, and responsibilities.
Patient Rights & Responsibilities
At Geez Hospital, every patient is treated with dignity, respect, and compassion. We are committed to protecting your rights while asking for your partnership in your own care.
- Receive respectful, non-discriminatory care regardless of background
- Be informed about your diagnosis, treatment options, and costs
- Give informed consent before any procedure
- Privacy and confidentiality of your medical information
- Provide accurate and complete health information to your care team
- Follow the treatment plan agreed upon with your doctor
- Treat hospital staff and other patients with respect
- Settle hospital bills in a timely manner
Admission & Discharge Process
Admission: Register at reception with a valid ID, complete an initial assessment with a nurse or doctor, and you will be assigned a bed or ward based on your condition.
Discharge: Once your doctor confirms you are ready, our team prepares your discharge summary, medication list, and follow-up instructions. Please settle your bill at the finance desk before leaving.
Ask a QuestionMedical Records Request
You or your authorized representative may request copies of your medical records for referrals, insurance, or personal use. Please visit our records office or contact us with your full name, date of visit, and a valid ID.
Requests are typically processed within a few working days. All records are handled confidentially.
Request RecordsBilling & Insurance
We accept cash, mobile money, and bank transfer payments at our finance office. If you are covered by CBHI or a private insurance provider, please bring your insurance card or ID at registration so our billing team can verify coverage.
For questions about a specific bill or insurance plan, our billing office is happy to assist.
Call Billing OfficeFood & Nutrition Services
Admitted patients receive balanced meals as part of their care. Special diets (diabetic, low-salt, soft food, etc.) can be arranged — please inform the nursing staff of any dietary needs or allergies.
Family members may also bring home-cooked food during visiting hours, subject to the treating doctor's advice.
Visitor Information
To protect patient rest and recovery, we kindly ask visitors to observe hospital visiting hours and keep noise to a minimum. A limited number of visitors is allowed per patient at a time.
For patients in intensive or isolation care, visits may be restricted — please check with the nursing station on the ward.
Patient Satisfaction Survey
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